Yea, we do not use any of our products on animals for testing purposes. We also do not work with any manufacturers that do animal testing. None of our materials or finished products are tested on animals.
If for any reason you are not happy with your order, you may return unopened and unused items to us within 30 days of delivery.
To be acceptable for return items should be unused, unopened and have any original seals intact.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To arrange a return please contact us at firstname.lastname@example.org with your order number and a full explanation of your reason for returning the goods. We will email back with instructions on how to return the item.
Please allow up to 21 working days for action of your return.
Note: Diablo Cosmetics will only reimburse the cost of the products and not any shipping fees.
International customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Diablo Cosmetics, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
It is likely that if you order more than one product, you will receive them separately due to our company working from multiple warehouses.
If you only receive one package, please allow at least 2 weeks for the next package to arrive before contacting us. The item may not have been shipped out immediately which may be due to one of the following reasons:
- The item being on back order
- A delay with the delivery company
- Location of the warehouse that the product was sent from
- Customs delays
If you have not received your other item(s) after the two weeks, please contact us and we will try to resolve the issue.
This is a completely normal situation. This just means that items of your order have simply been shipped from our different warehouse locations or have a delay due to pre-order, sale items or back-order products that need to be replaced on a weekly basis to keep the product quality fresh and non-expired.
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorised, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.
We accept the payments from the following credit and debit cards:
Visa, Visa Debit, Delta, MasterCard, Maestro, Switch, American Express, Visa Electron.
You can also pay via Apple Pay, Amazon Pay and Google Pay.
All charges are made in Pounds Sterling and this will be displayed clearly at the checkout before payment and on the order confirmation email, all orders are processed at the most recent exchange rate available.
All prices on our website are in the currency that you have chosen. However, all checkouts are in British Pounds. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged.
Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.